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Mon-Sat, 9am-6pm Closed Sundays

Majority Media

Digital Agency Support Services IN THE BRONX

Support Services that help you take on more projects regardless of your company size.

The goal is to help you compete in your market.

Free up your time to focus on your day-to-day tasks and allow you to reset your priorities.

Support Service Solutions That Help You Compete In Your Market

One of the main reasons business owners struggle is the lack of bandwidth

to focus on opportunities.

Opportunities that can bring stability, longevity, and growth to a business.

Struggling to compete with larger more established competitors.

Unable to pursue and take on additional projects out of fear of not having enough time to complete them.

What You Need to Know About Support Services 

How important are Support Services to a small & mid-size business trying to compete in a market?

Outsourcing Support Services can make or break a small to mid-size business trying to compete.

It can be the difference between missing out on and winning opportunities due to internal bandwidth and external perceptions.

If you come across as flustered and disorganized with your customer support the decision can & will be made for you.

Alter ego. Be someone else, a soldier and a king chessmen mirroring.
Silhouttes of Two Business People Having a Handshake

How do I know what to outsource and what to keep in-house?

The simplest way is to evaluate what tasks are pulling you away from completing the hands-on tasks that are your strength.

Tasks that you struggle with and are required on a consistent or semi-consistent basis are things to consider outsourcing to a third party.

This will free up your time and increase your productivity. Allowing you to take on more projects and in turn convert more sales for your business.

How do I find Support Service companies to outsource to within my budget without compromising quality?

Before you begin your search for an outsourcing vendor.
It is important to do your due diligence.

The key is to educate yourself enough on the tasks that you want to outsource so that you can ask the right questions.

Knowing what to ask and how to evaluate third-party vendors will help you identify the right partner for your outsourcing support service needs.

Doing the prep work will help you narrow down the options based on the quality of service. Leaving the final decision to be made on best fit and comfort level.

Leadership team and business group concept as an organized company of chess pawn pieces joining forces and working together united and as one in agreement to cast a shadow shaped as the crown of a king.
Clock on silver platter held by arm with white glove

How do I ensure success and hold outsourcing vendors accountable?

The fear of some businesses is that they’ll outsource support services without getting the desired results.
Either getting overcharged or the vendor will underdeliver.

There are other businesses that fear that they’ll end up beholden to their outsourcing vendors.
Due to the challenge of bringing the work back in-house or struggling to find the time to start the search for a replacement.

A solution to these fears and challenges would be to set the expectations from the start.
Establish scheduled evaluations and updates. This will keep you up-to-date with where things are and keep them on track.

Book A Free Consultation

Interested in finding out more about how my agency support services can benefit your business?
You can book a free 15-minute consultation.

How Support Services Can Benefit Your Business 

Increase In Sales

Larger companies are 66% more likely to outsource than small businesses. Allowing them to spend less on employees and take on more work. Leveraging their partnerships to maintain control of the share of voice over smaller less nimble competitors in their perspective markets.

Increased Efficiency

24% of small businesses outsource to increase the efficiency of their business. Small business owners care about efficiency above all. Compared to larger companies, these businesses usually cannot afford or simply do not have access to the necessary resources to build a team from scratch.

Increase Engagement

Almost 54% of all companies use third-party support teams to connect with customers. Taking into considerations that availability and quick response are key in generating and maintaining brand loyalty with existing customers. In addition to helping to convert prospects into qualified leads.

The Side Hustle

Millennials and Gen Zers are 188% more likely to have the aim of creating a side business, compared to baby boomers. Opening the door for the need to outsource portions of their business responsibilities to vendors to maintain the day-to-day flow of business. 

Establish Your Credibility

72% of consumers say that when contacting customer service they expect the agent to “know who they are, what they have purchased and had insights into their previous engagements.” By freeing up your time to focus on the customer. You increase credibility.

Build Your Brand

48% of people shop SMEs for higher-quality items and 45% for personalized service. Americans will pay 17% more to do business with firms with great reputations when it comes to customer service. Establishing your brand reputation is crucial to success.

 

Testimonials

“I hired Sean to manage my online presence and button up my company’s look online. I couldn’t be happier with his service. In a short amount of time I was seeing quicker response times for potential clients and I was able to close a lot more business. He is very easy to work with and is very good at bringing the visions you have for your business to life”

Keith Logan

Business Owner, Quality Finishes Painting

What is the process for Support Services?

Book A Consultation

Book a consultation call where we discuss your business goals and the current challenges and where you need support.

Process Evaluation

We’ll evaluate your process and set expectations based on where you are with your business and budget

Customized Support

Creation of a strategy customized to your business timeline. Aimed at addressing short-term and long-term goals.

Implement Plan

Implementation of the plan for monitoring & making adjustments as needed based on the results and industry.

What’s included in the Support Services Solution?

The Solution Services package consists of a block of retainer hours set aside for your business. Hours that are customized to your support service needs. 

A standard block of time is devoted to addressing your business needs on a monthly recurring basis.

An eCommerce example of support services would be inventory updates on your eCommerce store and creating email sequences for existing customers to nurture the relationship. 

The goal is to customize a retainer block of hours to where you’re struggling with efficiency and getting tasks completed. Freeing up your time to focus on clients and delivery of products and or services.

Business objective concept 3d illustration

Book A Free Consultation

Interested in finding out more about how my agency support services can benefit your business?
You can book a free 15-minute consultation.

Content Support Solution

Content is such a pivotal part of establishing your brand and communicating with your audience. It may not be your strength but that doesn’t mean that you should struggle. 

Content support can help ease the anxiety of how to convey your messaging and resonate with your target audience.

Create, implement a strategy that establishes credibility and trust with your target audience. Nurtures existing customer relationships and leads to customer and brand loyalty.

Blog concept cloud chart print document, keyboard, pen, and smartphone.

Design Support Solution

Design and visual arts word cloud illustration. Word collage concept.

Graphic Design is the visual extension of your content marketing. Providing the visual content for Brand Recognition. Contributing to Brand Awareness leading to sales of products and or services with your target audience.

Feel confident in sharing marketing materials. Partner with a graphic design support service that helps you with being consistent with your posts, messaging, and overall brand experience.

You’re one step away from changing everything!

Tell us a bit about your project so that we can set up a discovery call.

The better we understand your needs & goals the better we can assist you.

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